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Privacy statement

We respect your privacy.

Any and all the information collected on this site will be kept strictly confidential and will not be sold, rented or loaned in any form. We will only share information with our trusted partners where this is necessary to process customer orders or to meet any legal obligations. If you have any questions, please feel free to contact us.

The data controller for all personal information provided to or gathered by this website is Keith Jones Bookshop, 2 Hinton Road, Bournemouth, BH1 2EE.

The information that we collect is used to handle orders, deal with queries, deliver products and services, process payments and maintain customer accounts. The following policy details what data we hold, on what legal basis we hold it and your rights over this data.

What personal data do we hold?

DATA TYPE DATA COLLECTED BASIS DESCRIPTION
Order information Name, email, phone, address, IP address, purchase information Contract Data required to fulfill orders placed via the website.
Customer accounts Name, email, phone, address, IP address, sales history Contract If you register for an account on the website some additional personal data is stored. You can amend or delete this information from the My Account page.
Credit/debit card information Credit card number, Expiry date, CV2 number Contract Credit/debit card information is required to fulfill orders placed via the website. This is taken using a secure payment gateway (via PaymentSense) operating the latest security and privacy standards.
Email newsletter subscription information Name, email Consent Subscription to our email newsletter is on an opt-in basis. Every newsletter has a link to unsubscribe from the list.
Website contact form, Website reviews Name, email, phone number, address Legitimate Interest Data voluntarily submitted by you, and used solely to deal with the particular enquiry.

In addition to the above, some anonymous statistics are gathered as you browse the website by Google Analytics. This is done to optimise your shopping experience and develop future updates to the site. You can opt out of this by adjusting your Cookie Settings (see below).

When you provide us with personal information to create an account, place an order, arrange for a delivery or return a purchase, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If - after you opt-in - you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, on your account page or by contacting us.

What choices and rights do I have?

  • You can always choose not to provide certain information, although this may then prevent all the features of the site working fully, or prevent you from accessing all our services.
  • You can request a copy of all data we hold on you, which we will provide within 30 days and free of charge. This can be done in a common format such as Excel spreadsheet or Word document. This will allow you to transfer the information elsewhere.
  • You can ask for personal data to be rectified if it is inaccurate, and we will make any such corrections within 30 days.
  • You can ask for personal data to be deleted, which will be done within 30 days of the request.
  • You can block the processing of your data. This means that we will still hold the information but will not do anything with it or process it in any way.
  • You can withdraw consent for the email newsletter using unsubscribe link that is included in every newsletter.

Cookies

We use various cookies on this website, some of which are required to make the site function. There is no personally identifiable information included in these files. You can change the cookie settings here.

 

Last updated: May 2018

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